Refund Policy

Last Updated: [Insert Date]

At [Hotel Shawi], we aim to ensure transparent and fair refund processes for our guests. Below are the terms governing refunds for bookings made on hotelshawi.eu.

1. Eligibility for Refunds

Full Refund: Available if you cancel 48 hours or more before your scheduled check-in time.
Partial Refund: Cancellations within 48 hours of check-in will receive a refund minus one night’s stay fee.
Non-Refundable Bookings: Discounted or promotional rates labeled “Non-Refundable” are excluded from refunds.

2. Refund Processing Time

Credit/Debit Cards (via Stripe): 5–10 business days, depending on your bank.
PayPal: 1–3 business days.
Refunds are issued to the original payment method used during booking.

3. Non-Refundable Situations

No refunds will be provided for:

No-shows (failure to check in without prior notice).
Early departures (guests leaving before the reserved checkout date).
Non-refundable rate bookings.

4. Force Majeure & Extenuating Circumstances

For emergencies (e.g., natural disasters, travel bans, or serious illness):

Rescheduling: Free rebooking for new dates (subject to availability).
Refund/Credit: Partial or full refunds may be offered at the hotel’s discretion. Proof (e.g., medical certificates) may be required.

5. Partial Refunds

If you are dissatisfied with your stay, contact us within 24 hours of check-in. We will investigate and may offer partial refunds or compensation (e.g., discounts for future stays).

6. How to Request a Refund

Step 1: Cancel your booking via your account on [hotelshawi.eu] or email support@hotelshawi.eu.
Step 2: Include your booking ID and reason for cancellation.
Step 3: Await confirmation from our team. Refunds are processed automatically upon approval.

7. Failed or Disputed Refunds

If a refund fails due to technical errors or outdated payment details, we will contact you to resolve the issue.
Chargebacks: Disputing charges via your bank/PayPal without contacting us first may delay resolution and result in account suspension.

8. Contact Us

For refund-related questions, email support@hotelshawi.eu or call +49 176 814 4808.

Note:

This policy applies only to bookings made directly through [hotelshawi.eu]. Third-party bookings (e.g., travel agencies) follow their respective policies.
We reserve the right to update this policy. Changes apply to bookings made after the revision date.